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Placing an Order:
Just Add Kids have tried to make ordering as stress free as possible. The easiest and most efficient way is via our secure online shopping cart. Simply add to cart your required items and then proceed to the checkout where you will be asked to enter your details and preferred payment method.

Don't be concerned if you are not comfortable with purchasing via our secure online shopping cart. You can always email your order through to celebrate@justaddkids.com.au and we will forward our bank account details for you to make payment.

You will receive an email confirming your order, delivery details and payment method.

Pricing:
All prices are in Australian dollars and include GST.

Prices are subject to change – this may be due to increase in supplier's prices, which are out of our control.

Payment Methods:
Secure online credit card payment via Paymate. Paymate accepts Visa and Mastercard. When you choose the credit card option you will be directed to the Paymate website in order to make your payment, and you will be returned to Just Add Kids website once your payment process has been successful. Please note: Your payment may take up to 48 hours to clear and orders will be dispatched within 2 days of receipt of payment.

Direct Deposit – we will provide all necessary details in a return email upon receipt of order. Please note: Your payment will take up to 48 hours to clear and orders will be dispatched within 2 days of receipt of payment.

Please note: ownership of Party in a Box items transfers to you upon delivery of parcel.

Shipping and Delivery:
Just Add Kids use Australia Post to deliver Party in a Box items. All deliveries are sent via Registered Post (including insurance) and will require a signature upon receipt. Should you not be home at time of delivery, a card will be left behind informing you that your parcel has been taken to your nearest post office and is either awaiting delivery or your collection.

Standard delivery to anywhere in Australia is FREE and delivery time is 5 – 7 working days (from date payment has cleared).

Express Post delivery is optional and extra postal charges will automatically be calculated if you choose this option on the Delivery page during the checkout process. Express Post delivery time is within 2 working days (from date payment has cleared)

If your order is not received within the time specified above, please contact Just Add Kids and we will contact Australia Post in order to investigate the location of your order. Just Add Kids will replace

We do not accept responsibility for lost, stolen or damaged Party in a Box items delivered via Australia Post or any other courier service.

Just Add Kids always endeavour to dispatch and deliver promptly however; there may be times where delays occur due to circumstances beyond our control.

Just Add Kids can deliver Party in a Box outside of Australia – for all international enquiries please contact us for more details.

Out of Stock:
In the event that an item is temporarily out of stock or sold out, Just Add Kids will contact you immediately with estimated delivery time, and ask you to make a decision to either a) hold the order and deliver when all items are in stock or b) cancel the order and receive a refund.

Just Add Kids are committed to providing superior quality party supplies for each Party in a Box. At times some items may need to be substituted however; the standard of quality will always remain superior.

Claims and Returns:
All items leave Just Add Kids in perfect condition and all orders are checked prior to dispatch.

We do not refund for change of mind, only in the event that you didn't receive what you ordered or the goods are faulty.

All claims of damage, fault or packing error must be reported to Just Add Kids within 24 hours of receiving your Party in a Box delivery.

Items will only be refunded if returned unopened in the original packaging and unused. Just Add Kids will cover additional delivery charges for return of faulty or packing error goods. A refund will be processed upon the return of your Party in a Box items.

In the case that a refund is required, Just Add Kids will provide two options 1) deposit the refund amount directly into your nominated bank account or 2) mail a cheque. Please note: we are unable to provide a refund back onto your credit card.

Items damaged during transit are the responsibility of Australia Post however; Just Add Kids will endeavour to assist you in filing a claim if required.

In the event of damage during transit, please hang on to your delivered boxes as they may be required for inspection by they carrier.

Customer Service Hours:
Just Add Kids office hours are Monday – Friday 9.30am – 4.30pm. If we are out of the office you will be directed to our message bank, please leave your name, phone number and reason for call and we will return your call within 24 hours.

Security and Privacy:
Just Add Kids respects your privacy and for this reason we have limited the information required to order a Party in a Box. We will only use your personal details to process and deliver orders, keep you up to date with Just Add Kids news and events, as well as any important changes to our website or services that may be of interest to you.

Just Add Kids will not sell or forward to any third party any of your personal details entered during the online Shopping Cart process.

Just Add Kids ensure your details and orders are transmitted safely via our secure server. Party in a Box Shopping Cart is fitted with 128 bit SSL security. Just Add Kids will not be liable for any real or intangible damages resulting from the use of this website.

Disclaimer:
Just Add Kids accepts no responsibility for health or injuries sustained from Party in Box products.

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